VACATION RENTAL INSURANCE: PROPER INSURANCE^® REVIEWS

Mike has been responsive and thorough… Mike has been responsive and thorough in his emails regarding coverage of our Airbnb property. Fortunately, I have not yet had to file a claim, but I feel fairly confident that if I do, I am in good hands.

Excellent Claims Handling I had an excellent experience with Zach (Claims Specialist) and Proper when handling my equipment breakdown claim. From the very beginning, they showed an impressive level of professionalism and care. They were patient in walking me through the process, always making sure that I understood what was needed and what the next steps would be. Their consistent follow-up gave me confidence that my claim was being managed thoroughly and efficiently. What really stood out was their attentiveness—they never left me wondering about the status of my claim, and they made sure every detail was addressed in line with the policy. In the end, the claim was paid out exactly as expected, without unnecessary delays or surprise.

Cade was absolutely wonderful to work with. He was extremely thorough, and when I brought up competition, he respectfully acknowledged this and offered his time to ensure that any proposal I received had everything I needed and that I'm appropriately insured. He's super professional and definitely ensured I did what was in the best interest of myself and my business. Highly recommend!

We have used Proper Insurance for several years and recently had to file a claim when a broken sewer pipe flooded the finished basement in our short term rental house. Proper covered all our losses and several months of lost income while we waited for repairs to be completed. Our claims specialist was great to work with and helped us through every step in the claims process.

I worked with Taylor Stults and her team with Proper on my bnb in Vermont. It was a fully renovated manufactured home and I called so many insurance companies that wouldn't give me coverage until I spoke with a Proper agent. Now they aren't the cheapest but you get what you pay for and I will say two years into hosting I had a main sewage line bow that caused a backup into the house. Their policy for me covered the cost to install a new main line and provided me with business income that I lost for the moment. It was 100% worth having coverage with them and I plan to again. Thanks guys for working with me.