VACATION RENTAL INSURANCE: PROPER INSURANCE^® REVIEWS

Proper insurance lived up to their hype. They were the most recommended short term renters insurance by several professionals in the business. They understand what coverage is needed for someone operating a short term rental. Rikki was outstanding. She was able to answer all of my questions and was always extremely responsive throughout the process.

Rikki Vallance was a great help and a real lifesaver. I have a short term rental in Florida but live abroad. My rental manager gave me a 2 week notice that she would not be able to manage my property anymore. I was lucky to have a contact of another rental manager in the area. The insurance problem came up as the new rental manager required a declaration that my insurance covered short term rentals. I found to my surprise that my insurance at that time only covered long term rent, and could not offer any solution. I was very anxious as expected it to be a nightmare finding new insurance here in Florida. After asking a friend, who also had a nearby rental, she referred me to Proper Insurance. As soon as I called and spoke to Rikki I was releived. She was very assuring and helped me through the process. I now have new insurance through Proper that is the right insurance for my situation. I never knew my prior insurance wouldn't cover me as a short term renter. I have a better insurance at a better cost and an insurance representative that I know is there to help. I highly recommend Proper Insurance.

After attempting to secure insurance for my rental property in Florida on the water, the process was a complete mess early on, I was referred to Proper Insurance through a friend. I had the pleasure of connecting with Ricki Vallance of Proper Ins. and she dealt with everything from start to finish in a very quick and professional manner. She was outstanding to deal with.

As a short-term rental owner, I initially hesitated to pay a much higher premium for Proper Insurance compared to other quotes I received. But after experiencing a guest-related property incident, I can confidently say—it’s worth every single penny.

When a group of guests accidentally burned down our sauna, we were overwhelmed and unsure how we would recover from the loss, both financially and operationally. Enter Proper Insurance. Their claims process was incredibly efficient, compassionate, and stress-free. From the moment we filed the claim, our dedicated claim manager Matthew made everything smooth—communicating clearly, checking in regularly, and guiding us through the process with empathy and professionalism.

Within two weeks, our claim was resolved, and we received reimbursement to purchase a brand new sauna. On top of that, Proper is covering the loss of rental income during the downtime before our sauna is back up and running.

The biggest blessing of this entire incident? That we invested in Proper Insurance. I can’t imagine another company stepping up like they did. Proper has earned a #1 fan in me, and I’ll be recommending them to every fellow STR owner I know.

If you truly want to protect your short-term rental business, don’t cut corners when it comes to insurance. Get Proper. They are actually there when you need them most.

I highly recommend using Proper Insurance for short term rentals as that is what I have done.

It was very easy onboarding with Bob Bradley. All the staff was super friendly and helpful.

I had to file a claim in one of our units.
Zach Nielson was able to get me all the money that I had spent back on a claim/client. He was also giving me weekly updates and keeping us informed.

If I add another short term rental to my portfolio I will definitely be using Proper and I highly recommend anyone else that does do the same.

Thank you Proper.

A pleasure working with you.