VACATION RENTAL INSURANCE: PROPER INSURANCE^® REVIEWS

Proper insurance is a must for any air bnb host Chelsey with proper insurance recently helped to guide us through a claim where guests found bugs at our air bnb property. This was such a difficult situation as we are take our cleaning protocols and business so seriously. We reported the issue to Proper, our home insurance carrier, immediately and Chelsey was assigned and reached out by phone the same day to advise us to have an exterminator come out right away. We had an exterminator visit right away and he issued the report. We sent this on along with proof of our lost income and Chelsey came through for us in less than a week to resolve the claim. This was an already extremely stressful situation and Chelsey and Proper were amazing at helping us get through this so we could get back to business asap!

Smooth process! I worked with Alayna from Proper she was wonderful! It was my first time dealing with a claim and she made it a hassle less and an smooth process which I appreciated!

Mike has been responsive and thorough… Mike has been responsive and thorough in his emails regarding coverage of our Airbnb property. Fortunately, I have not yet had to file a claim, but I feel fairly confident that if I do, I am in good hands.

Excellent Claims Handling I had an excellent experience with Zach (Claims Specialist) and Proper when handling my equipment breakdown claim. From the very beginning, they showed an impressive level of professionalism and care. They were patient in walking me through the process, always making sure that I understood what was needed and what the next steps would be. Their consistent follow-up gave me confidence that my claim was being managed thoroughly and efficiently. What really stood out was their attentiveness—they never left me wondering about the status of my claim, and they made sure every detail was addressed in line with the policy. In the end, the claim was paid out exactly as expected, without unnecessary delays or surprise.

Cade was absolutely wonderful to work with. He was extremely thorough, and when I brought up competition, he respectfully acknowledged this and offered his time to ensure that any proposal I received had everything I needed and that I'm appropriately insured. He's super professional and definitely ensured I did what was in the best interest of myself and my business. Highly recommend!