VACATION RENTAL INSURANCE REVIEWS: PROPER INSURANCE®

At Proper, we always say that you never know the quality of your insurance, until you have to file a claim. As the nation’s leading insurer of short-term vacation rental properties, we have plenty of reviews to be proud of. We offer trademarked endorsements no other short-term rental carrier offers, and take pride in having the market’s most comprehensive vacation rental insurance program. Combine that with the backing of Lloyd’s of London, and you have over 100,000 satisfied policyholders.

serviceclaimshort term rentalvacation rental
Giancarlo Poli Avatar
My experience with Proper Insurance was… My experience with Proper Insurance was phenomenal. I had a complete property loss due to fire and my adjuster, Chad was very detailed and walked me through every step of the way and I was entitled to full reimbursement for my property value along with other added bonuses for demolition, contents loss, etc. Chad made this process very simple, very transparent, and he was always easy to get a hold of which is very important.
Giancarlo Poli 6 days ago
Michael Kaspar Avatar
Taylor at Proper Insurance was amazing… Taylor at Proper Insurance was amazing to work with through all my questions. In the process of finding insurance for our short-term rental she served as an expert, trusted partner with a special gift for details, curiosity and brining common-sense calm. It is great to work with people like this. I’m so thankful I found Proper and got paired to work with Taylor.
Michael Kaspar 1 week ago
John P. Lopez Avatar
Can't Go Wrong with Proper Insurance! I've always had great experiences with Proper Insurance with regards to my Airbnb property. I always knew that if anything went bad with a renter that I'd be covered. Cade and the staff were always responsive to my calls and emails.
John P. Lopez 3 weeks ago
Steve Williams Avatar
Exceptional Service and Seamless Claims Process I have been a loyal customer of Proper Insurance for all of my short-term rental (STR) properties for the past five years, and I cannot recommend them highly enough. During this time, I've had to file claims twice, and on both occasions, the service was nothing short of stellar. Elizabeth Douma, in particular, made the entire claims process simple and expeditious. Her professionalism, attention to detail, and dedication to ensuring a smooth experience were evident. She promptly responded to all my questions and ensured I felt supported from start to finish. Dealing with insurance claims can often be stressful, but Elizabeth’s expertise and friendly demeanor made it a hassle-free experience. It’s clear that Proper Insurance values its customers and employs top-notch professionals like Elizabeth. If you're looking for a reliable and efficient STR insurance company, look no further than Proper Insurance. Their commitment to excellent service, exemplified by Elizabeth Douma, is unmatched. I am genuinely grateful to Elizabeth for her outstanding support and for making the claims process seamless. Thank you, Elizabeth!
Steve Williams 3 weeks ago
Trent Murch Avatar
Mike Wolf has been fantastic. We had him do our policies and then when it came time to renew we got lured away by a slightly lower rate. We very much regretted leaving, and I am glad to say we have both of our rentals insured with Mike again. He’s very responsive and professional, and I would recommend him to anyone.
Trent Murch 1 month ago