VACATION RENTAL INSURANCE: PROPER INSURANCE^® REVIEWS

As a short-term rental owner, I initially hesitated to pay a much higher premium for Proper Insurance compared to other quotes I received. But after experiencing a guest-related property incident, I can confidently say—it’s worth every single penny.

When a group of guests accidentally burned down our sauna, we were overwhelmed and unsure how we would recover from the loss, both financially and operationally. Enter Proper Insurance. Their claims process was incredibly efficient, compassionate, and stress-free. From the moment we filed the claim, our dedicated claim manager Matthew made everything smooth—communicating clearly, checking in regularly, and guiding us through the process with empathy and professionalism.

Within two weeks, our claim was resolved, and we received reimbursement to purchase a brand new sauna. On top of that, Proper is covering the loss of rental income during the downtime before our sauna is back up and running.

The biggest blessing of this entire incident? That we invested in Proper Insurance. I can’t imagine another company stepping up like they did. Proper has earned a #1 fan in me, and I’ll be recommending them to every fellow STR owner I know.

If you truly want to protect your short-term rental business, don’t cut corners when it comes to insurance. Get Proper. They are actually there when you need them most.

I highly recommend using Proper Insurance for short term rentals as that is what I have done.

It was very easy onboarding with Bob Bradley. All the staff was super friendly and helpful.

I had to file a claim in one of our units.
Zach Nielson was able to get me all the money that I had spent back on a claim/client. He was also giving me weekly updates and keeping us informed.

If I add another short term rental to my portfolio I will definitely be using Proper and I highly recommend anyone else that does do the same.

Thank you Proper.

A pleasure working with you.

Excellent coverage options for Vacation home rentals. I bit higher than other policies, but way more comprehensive and covers many things other polices do not. I would highly recommend Jessica as well as your agent. She is always quick to respond to any questions we have.

I recently had to file a claim at our property. My past experience with insurance claims gave me reason to be apprehensive about the process ahead, and I must say Proper made for the easiest claims process I’ve ever had. I worked with Zach Nielsen who walked me through a simple process, was easily reachable, followed up multiple times and ultimately issued payment promptly. Can’t imagine a better experience through what had a high potential to be a stressful experience.

Rikki has been great to work with getting insurance for my Airbnb up and running! She has been very patient and easy to deal with during the process. She is always attentive to answer any and all questions I have. Would recommend!