VACATION RENTAL INSURANCE: PROPER INSURANCE^® REVIEWS

Harold Helt is our hero!

Proper Insurance are backed by real people who are genuine, efficient and work to solve the issue(s) in real time and boy did Harold come through for us in our condo flood. From our first call, Harold melted our stress away, and dare to say even made it a pleasant experience. Harold guided us through our claim flawlessly, The repairs were coordinated & completed lightning fast with minimal disruptions - we are grateful. Harold Helt, with Proper Insurance Services, are rare as they actually provide exemplary service to their clients.

Harold Helt is our hero! Harold Helt is our hero! Proper Insurance are backed by real people who are genuine, efficient and work to solve the issue(s) in real time and boy did Harold come through for us in our condo flood. From our first call, Harold melted our stress away, and dare to say even made it a pleasant experience. Harold guided us through our claim flawlessly, The repairs were coordinated & completed lightning fast with minimal disruptions - we are grateful. Harold Helt, with Proper Insurance Services, are rare as they actually provide exemplary service to their clients.

We've been insured by Proper Insurance for the past 2 years for our short-term rental property, and the experience has been outstanding. Their team is responsive, professional, and truly understands the needs of short-term rental owners.

Most recently, we had to submit a claim for a bed bug issue. From start to finish, the process was seamless. Jordan Jarosky (Account Executive), Cali Sawinski (Claims Coordinator), and Zach Nielsen (Claims Adjuster) all worked together efficiently and communicated clearly throughout. They covered the extermination treatment and even reimbursed us for 7 days of lost business income. We were pleasantly surprised to receive the check within just one week of submitting the claim.

It's rare to find an insurance company that delivers this level of service and follow-through. Highly recommend Proper Insurance to any short-term rental owner looking for reliable coverage and a team that has your back when it matters.

Proper insurance lived up to their hype. They were the most recommended short term renters insurance by several professionals in the business. They understand what coverage is needed for someone operating a short term rental. Rikki was outstanding. She was able to answer all of my questions and was always extremely responsive throughout the process.

Rikki Vallance was a great help and a real lifesaver. I have a short term rental in Florida but live abroad. My rental manager gave me a 2 week notice that she would not be able to manage my property anymore. I was lucky to have a contact of another rental manager in the area. The insurance problem came up as the new rental manager required a declaration that my insurance covered short term rentals. I found to my surprise that my insurance at that time only covered long term rent, and could not offer any solution. I was very anxious as expected it to be a nightmare finding new insurance here in Florida. After asking a friend, who also had a nearby rental, she referred me to Proper Insurance. As soon as I called and spoke to Rikki I was releived. She was very assuring and helped me through the process. I now have new insurance through Proper that is the right insurance for my situation. I never knew my prior insurance wouldn't cover me as a short term renter. I have a better insurance at a better cost and an insurance representative that I know is there to help. I highly recommend Proper Insurance.