What hospitality expectations do short-term rental guests have?
Short-term rental guests expect basic amenities when they’re staying at your rental property and hope to find homey, creature comforts for their stay. Remember, you are competing with Hilton Hotels with your short term vacation rental. It makes sense that if your guests are traveling on vacation, they aren’t going to haul their kitchen items with them, or a set of extra sheets for the bed.
But what’s the standard as far as rolls of toilet paper, the number of pillows, and other basic amenities? A recent survey by Lodgify and The Distinguished Guest asked approximately 700 renters what they expect from a vacation rental property, down to what color sheets and towels are provided by their hosts. The infographic below shows those results:
Hosts typically provide four pillows per king, queen, and full bed, typically polyester-filled. Hosts typically include white bedsheets as they are easier to keep sparkling clean.
Most hosts typically leave at least 3 rolls of toilet paper in each bathroom. Hosts provide one to two sets of towels per guest, also commonly white.
Common kitchen amenities hosts provide include cleaning products: dish soap, paper towels, etc. About half of hosts leave a welcome basket for incoming guests. These can include goodies from local companies, a handwritten welcome note, etc.
Don’t Forget to Clean!
Many hosts add the following areas to their cleaning routine in between guests: windows, carpets, and additional amenities such as BBQ grills.
Info-graphic from Lodgify
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